Dealing With Difficult People

Preface

Have you notice your mother, father or who ever was your primary guardian believed you can learn to get along with anyone. That is why they let you loose on the world. They had confidence in your ability to learn to deal with contrary, annoying or difficult people.

Also, anyone who has ever has, or who ever will, hire you assumes the same thing. So there are lots of people who already know you can connect with anyone you perceive as contrary, annoying or difficult. I am among those people too!

In business, since everyone is a potential customer, you meet contrary people regularly. So, not just to survive, but to be a viable and successful business person demands you have the skills to be able to deal with all sorts of people. The most challenging are those who “pull your chain” or “push your buttons” because they can cost you time and money.

So the skills you are going to learn and practice in Dealing With Difficult People are vital to making it in any business. You will both learn and practice them. So you will be assigned specific ‘tasks’ to magnify important aspects of the knowledge and skills needed to connect with difficult people. Also remember you will take these skills to every area of your life to enhance all your relationships. Some of the most contrary people I have meet…are my relatives.

Finally, research shows every time we laugh we learn something important. It is the reason humans love humor. Humor is simply looking at a situation from a new or unique perspective. This unique perspective is interesting and adds to our knowledge and skill so we retain it. So humor anchors important learning points. It is a powerful learning tool which will be used periodically.

Content

1. Introduction
2. Perspective is Everything With Difficult People
3. The New Psychology for Dealing With Difficult People
4. Using Nature’s Laws and Choice Theory™ For Dealing With Difficult People
5. Adding Self Control And Seven Tools To Deal With Difficult People
6. The Best Way to Deal With Difficult People is With A Walk In The Park!
7. Conclusion
8. References

About the Author

Ken Pierce, a Canadian business psychologist, international speaker and author has worked for thirty-five years in psychology, education and corporate development presiding over Clarendon Consulting, his consulting and counseling company.

Ken holds Senior Faculty status in the William Glasser Institute of Los Angles and the Demartini Research and Education Institute of Houston, Johannesburg and Sydney. He is a certified trainer in Neuro Linguistic Programming, DACUM Occupational Analysis and Learning Management. He is a former faculty of both Holland College (Early Childhood Education) and the University of Prince Edward Island (Psychology).

Ken has published widely in the areas of leadership, management, occupational analysis, stress management, learning environments, school yard bullying and a fictional work on prostate cancer, entitled “A Grandfather’s Tale.”

Ken is pursued as an executive coach and seminar facilitator in business, psychology and leadership development across the globe. Further information is available at: www.clarendonconsulting.com